The below courses are required for this position: Training marked with an asterisk below must be completed prior to reporting to their respective work area.

Knowledge, Skills, and Abilities Required:Īll employees are required to complete mandatory compliance training within thirty (30) days of hire date, then annually thereafter. Makes suggestions for improvements in overall operations with emphasis on increasing guest satisfaction, revenues as well as reducing costs.Įstablishes and maintains close working relationships with all Hard Rockers to ensure maximum cooperation, productivity, morale and guest service.Īdheres to department and property policies and procedures. Greets guests passing in corridors, establishing eye contact.Įnsures that equipment in guestrooms is operational – TV, remote control, phones, lights, etc.Ĭommunicates all maintenance issues to supervisor.Ĭollects/secures lost-and-found articles. Services assigned rooms according to departmental specifications, within allotted time.ĭocuments room status on assignment sheets. Cleans, re-stocks, and maintains hotel guestrooms and suites ensuring guest comfort, safety and satisfaction.Įnhances the guest experience by providing exceptional service.

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